OK

This website uses cookies to offer you a better browsing experience. If you continue to use this website, you consent to our use of cookies. Please note some cookies are required for the function of the course. To learn more please read our Privacy Policy.

Professional Hospitality Training LLC

Account support

Describe your issue

Start writing about the issue you are having and we'll find the best solution for your problem. If we can't find anything to help you, we'll be sure to get you in contact with a real person. You can also browse our FAQs which contains the solutions to the majority of all issues.
  • Text to Speech Extensions for Browsers

     Here is a solution for for those who prefer to have the content of our programs read aloud to them.  Chrome, Microsoft Edge, and Firefox all have extensions that you can attach to your browsers that will read the content of the web site, programs and exams.

    The one we have tested that works well and appears to be free is: Read Aloud: A Text to Speech Voice Reader.

     You can download it at the browser's extension stores or go to the their web site at ReadAloud.app.

    It is an open source solution and is available in 9 languages, at least per their official description by the browsers.  Their own detail says it supports upto 40 languages.

    Did this help? No Yes
    audioreadaloudnoheardetectcan't
    How do I get a bartender permit, license or card in California?
    1. Order your Alcoholic Beverage Server Safety training course.
    2. Study the course educational material (2 hours)
    3. Take the course assessment test (30 min - 1 hour)
    4. Print your California RBS Seller Server Card
    Did this help? No Yes
    needbarcardclasscoursecalifornia
    How do I get a bartender permit, license or card in Florida?
    1. Order your Alcoholic Beverage Server Safety training course.
    2. Study the course educational material (2 hours)
    3. Print your Florida RV Seller Server Card
    Did this help? No Yes
    needbarcardclasscourseflorida
    How do I get a bartender permit, license or card in Illinois?
    1. Order your Alcoholic Beverage Server Safety training course.
    2. Study the course educational material (2-3 hours)
    3. Take the course assessment test (30 min - 1 hour)
    4. Print your temporary Illinois Seller Server Card
    5. ILCC mails you your BASSET Card
    Did this help? No Yes
    needbarcardclasscourseillinois
    How do I get a bartender permit, license or card in Louisiana?
    1. Order your Alcoholic Beverage Server Safety training course.
    2. Study the course educational material (2-3 hours).
    3. Take the course assessment test (30 min - 1 hour).
    4. Print your temporary Louisiana Seller Server Card.
    5. You can print your ATC Responsible Vendor card 4-7 days after completing your course at http://www.atc.la.gov/rvprint.php.  
    Did this help? No Yes
    needbarcardclasscourselouisiana
    How do I get a bartender permit, license or card in New York?
    1. Order your Alcoholic Beverage Server Safety training course.
    2. Study the course educational material (2 hours).
    3. Complete all module knowledge checks.
    4. Print your New York ATAP Seller Server Card.
    Did this help? No Yes
    needbarcardclasscoursenewyork
    How do I get a bartender permit, license or card in North Carolina?
    1. Order your Alcoholic Beverage Server Safety training course.
    2. Study the course educational material (2 hours)
    3. Take the course assessment test (30 min - 1 hour)
    4. Print your North Carolina RASP Seller Server Card
    Did this help? No Yes
    needbarcardclasscoursenorthcarolina
    How do I get a bartender permit, license or card in Texas?
    1. Order your Alcoholic Beverage Server Safety training course.
    2. Study the course educational material (2 hours)
    3. Take the course assessment test (30 min - 1 hour)
    4. Print your Texas TABC Seller Server Card
    Did this help? No Yes
    needbarcardclasscoursetexas
    How do I get a Food Handlers Permit in California?

    Visit California.FoodHandlerClasses.com and take your ANSI accredited food handler certification training course:

    FoodHandlerClasses.com is the easiest way to get your ANSI food handlers certificate for California.

    Did this help? No Yes
    needobtainwanthavefoodhandlercourseclasscalifornia
    How do I get a Food Handlers Permit in Illinois?

    Visit Illinois.FoodHandlerClasses.com and take your ANSI accredited food handler certification training course:

    FoodHandlerClasses.com is the easiest way to get your ANSI food handlers certificate for Illinois.

    Did this help? No Yes
    needobtainwanthavefoodhandlercourseclassillinois
    How do I get a Food Handlers Permit in Texas?

    Visit Texas.FoodHandlerClasses.com and take your ANSI accredited food handler certification training course:

    FoodHandlerClasses.com is the easiest way to get your ANSI food handlers certificate for Texas.

    Did this help? No Yes
    needobtainwanthavefoodhandlercourseclasstexas
    How do I get a Food Managers Permit in Texas?

    Visit Texas.FoodManagerClasses.com and take your DSHS accredited food manager certification training course:

    FoodManagerClasses.com is the easiest way to get your food manager DSHS certificate for Texas.

    Did this help? No Yes
    needobtainwanthavefoodmanagercourseclasstexas
    Why does the Louisiana SSC website require me to enter Personal Verification Questions (PVQ)?

    The State of Louisiana Alcohol Tobacco Control requires us to verify your identity at various times while taking your course to verify the correct person is actually taking the course.

    Did this help? No Yes
    whyrequirepvq'saskingwantingwhatare
    How do I purchase a course?

    Select a site and create Account

    To make an individual course purchase:

    • First create your account by clicking Create Account from the top menu.
    • Select Courses from the menu
    • Click Take this course next to the course you are interested to purchasing.  This will take you to the Purchase page to allow you to purchase your course.

    Purchase Credits

    • Billing Address: Before you can complete your purchase, you will need to enter your billing address.
    • Payment information: Next, you will be required to enter your credit card information.
    • Promotion:  You may enter a promotion code if available.
    • After you have entered all of the required information, click Review Information to continue.
    • Once your billing information has been Reviewed, agree to the terms and click Purchase Course
    • Your purchase is now complete and you are ready to begin your course.
    Did this help? No Yes
    howmakecoursepurchasestepsneededformaking
    How do I begin my course?

    To begin your course, simply follow these steps below.

    How to begin your course

    • To begin taking your course, click on the green Study button under Module 1 on the Courses page.
    • Before you continue, you will be required to complete your profile and click Review changes.
    • If you are satisfied with your profile information, click Update profile and follow the instructions to begin your course.
    • Next, click on the first section titled Module 1 - Objectives & Topics to begin studying.


    Knowledge Check
    At the end of each module you may be required to take a knowledge assessment consisting of 5 questions. You must answer the questions before moving to the next module.

    Final Exam (where required) 

    Some states require a final exam.  You will have 2 opportunities to pass your final exam.  If you fail your final exam on the second attempt, you will be required to repurchase the course.  You must score a minimum of 70% to pass the final exam.

    To begin your exam:

    • Click the continue button. You may also click the go back button if you are not ready to begin your exam.
    • Once you begin your exam, you must complete it in one sitting. If you exit the exam before finishing, your exam will be graded marking any unanswered questions wrong.

    Once you have successfully completed your exam, you will be able to view and print your certificate.


    View Certificate for Printing
    To print your certificate, click the Print certificate button and your certificate will open in a new window. You can now print your certificate by clicking the Print page button or you can click Download to save your certificate to print later.

     

    Did this help? No Yes
    startbegincommencecourse
    How do I make a bulk purchase?

    To make a bulk purchase you need to follow these steps.

    Purchasing Bulk Orders

    To get started please create a free account.

    You will then need to select "Bulk Purchases" from the menu.


    Order options
    To make a group purchase, you must:

    • select your location
    • select the course you are interested in purchasing
    • select the quantity of courses needed
    • create a Passkey for your order (The Passkey will be issued to each employee along with a course Access Code from your bulk order to redeem their course.)
    • create a Purchase order (This would come from your company accounting department for cost tracking and is optional.)


    Company information
    Enter your company contact information.


    Billing address
    Verify billing information is correct and change if needed.


    Payment information
    You must now select your payment type, credit card or check by mail.

    • If paying by credit card, enter your payment information.
    • If paying by check, your codes will be activated upon receival of payment.


    Promotion
    You may also enter a Promotion code if available.

    Did this help? No Yes
    helpneededbulkorderpurchaseorderprocess
    How do I issue Access Codes to my employees?

    View Bulk Purchase Order

    To issue Access Codes to your employees after purchasing a bulk order:

    • First, simply sign into your account
    • Select Bulk Purchases from the menu
    • Then click View Orders next to How it works.  Your bulk order will also appear under Purchases.
    • Next, click on your bulk order. This will open and display your bulk order details, payment information, Management Sharing and Access Codes.

    Important hint:  Management Sharing allows you to share your bulk order with other managers to allow for them to issue Access Codes to their employees.

    Issue Access Codes and Pass Key

    Under Access Codes you will find your Access Codes purchased from your bulk order including the code expiration, code status, who the code was redeemed by and an option to email codes to your employees.

    To issue a code to your employee:

    • Click on the envelope next to the code you wish to use. A window will open to allow you to email the Access Code and Pass Key to the employee.

    Employees Redeeming Access Codes
    In order for your employees to redeem their course purchased from your bulk order, they will need to:

    • Create an account on the same website you purchased your bulk order through.
    • After their account has been created, they will need to click the Courses option from the menu. This will take them to the courses page.
    • Next, they will need to click on Redeem a code from the menu panel on the right and enter the Pass Key for the purchase along with one of the Access Codes from your bulk order and click Redeem.
    • After your employee redeems their course, they can begin taking their course immediately.
    Did this help? No Yes
    sharepasskeyaccesscodeprovidingredeemusing
    How do I manage my bulk order?

    Managing Your Bulk Order
    To manage your bulk order account:

    • Sign into your account
    • Select Bulk Purchases from the menu
    • Click View Orders next to How it works. You can also access your bulk order by clicking Me in the menu and then selecting My purchases.
    • Your bulk order will appear under Purchases.
    • Click on your bulk order. This will open and display your bulk order details, payment information, Management Sharing and Access Codes.

    Order Details
    Order Details displays your Bulk order purchase number, date of purchase, purchase location, quantity of codes purchased and the passkey associated with the bulk order.

    Payment information
    Payment information displays the purchase cost, method of payment, status of purchase and the purchaser's name and address.

    Management sharing
    Management sharing allows the purchaser of a bulk order to share the bulk order with other managers to help meet training needs.  It's easy to share a bulk order. 

    • After making a bulk purchase, view the bulk order details
    • Scroll down to Management sharing
    • Enter the email address of the person to share the order with. 
    • Click the Share button
    • If you want to unShare the order, simply click the X next to the person's email.

    Access Codes
    The Access codes area displays your bulk order access code information. The code information will include the Code number, date the code Expires, the Status of the code (Available, Redeemed, Expired), and the name and email address of the employee the code was issued to.

    Within the Access Codes list area you can also email codes to your employees by:

    • Clicking the mail icon on the far right.
    • Enter the employee's email and click the Send button.
    • After an employee redeems their code, their name will appear under Redeemed By.
    • Once your employee has successfully completed their course, the mail icon will change to a print icon that will allow you to view / print your employee's certificate of completion.
    Did this help? No Yes
    accessbulkorderviewmanage
    Can a friend use their credit/bank card to purchase the course for me?

    Yes, but they will need to enter their credit/bank card billing address in place of your address for the purchase.

    Did this help? No Yes
    friendfamilypurchasecourseusingdebitcreditcard
    Do you offer a cosmetology continuing education course?

    Yes, you can find more information at cosmetologyeduclasses.com.

    Did this help? No Yes
    offercosmetologycourseclasses
    Do you offer a food handlers course?

    Yes, you can find more information at foodhandlerclasses.com.

    Did this help? No Yes
    offerneedfoodhandlercourseclasshave
    Do you offer a food managers course?

    Yes, you can find more information at foodmanagerclasses.com.

    Did this help? No Yes
    offerfoodmanagercourseclasshave
    How can I get my certificate?

    To receive your Food Allergens Classes certificate, you must first create a profile and then purchase the Food Allergens Classes courses. Once your purchase is complete, you can begin to study the course material. After you complete your course, you will be able to print your certificate. Please note that each section of each of the modules are not timed, and require you to complete the knowledge check exam at the end of the module before you can move to the next module. All modules must be successfully completed before you can print your certificate.

    Did this help? No Yes
    howcanigetobtaincertificate
    How long does it take to complete the course?

    The Study Material and knowledge Checks will take approximately 2 hours depending on your location. Each knowledge check will need to be completed in one sitting.

    Did this help? No Yes
    howlongcompletecourse
    How long is my Food Allergens Classes certificate good for?

    Your Food Allergens Classes certificate is good for two years. The expiration date of your certificate can be found on your certificate.

    Did this help? No Yes
    howlongfoodallergencertificatevalidforlast
    How much does it cost to get a duplicate of my Food Allergens Classes certificate?

    It does not cost anything. You may sign in to your account and reprint your certificate any time you want from any computer with internet access until the expiration date of the certificate.

    Did this help? No Yes
    chargefeecostobtainduplicateanothercertificate
    I do not have a credit/bank card. Can I pay with a check?

    Sorry, we only accept checks for group orders, but you can purchase a money card from most major grocery stores such as Walmart, Target, Albertsons, or Kroger.

    Did this help? No Yes
    havenodebitcreditcardpaywithcheck
    I'm on the homepage and it's asking for my "Username" and "Password" but I don't have a username and password! How do I get to the course?

    To receive a username and password, you must first create a profile by registering on the website. After this, you will be given the opportunity to select and purchase a course.

    Did this help? No Yes
    loginusernamepasswordaccountprofileregisteruser
    When do I purchase a course?

    After you create a profile, you will be asked if you would like to purchase one of our courses. You are not forced to choose at that moment. You can come back later to make your purchase when ready.

    Did this help? No Yes
    Do I need to finish the course the same day I start it or can I do it in sessions?

    This is a self-paced course that saves your progress, so you can work on it when the time is convenient for you. However, module knowledge check exams must complete it in one sitting.

    Did this help? No Yes
    finishcompleteone sittingcoursesessionsame dayclassat once
    How do bulk purchases work?

    Our group purchase order system allows you to make a single transaction for group codes. There is a minimum of 2 courses required to make a group purchase. You will have to set up a passkey for your purchase; we will issue you access codes once the purchase is processed. Your employees will then go to the website and sign up for an account. Once their account is created they will then be able to redeem the course using the access code and passkey. To make a group purchase you will need select "Bulk Purchases" from the menu at the top of the page. Please note that the passkey remains the same for everyone and each employee must have own account when taking the course as the certificate will print under the name that's on the account.

    Did this help? No Yes
    bulkmultiplepurchasegrouptransactionorderpurchases
    How do I change the language from English to Spanish?

    Click on the American flag icon in the top right hand corner of your page. This will bring up a drop down menu where you will then select the Mexican flag option for Spanish. This will translate the entire course and website into Spanish.

    Did this help? No Yes
    translateenglishspanishlanguageamericanmexicantranslationespanol
    How do I find my access code and passkey?

    Access codes and passkey are for group purchases only and are used to redeem a course purchased on your behalf by your employer. If you are part of a group purchase you will need to obtain this from your employer; otherwise you will need to select "Courses" from the menu at the top of the page and then click on the green "Take This Course" button to make an individual purchase.

    To view your access codes and passkey you will need to view the details of your bulk purchase. To view your bulk purchase, you will need to click on the "Me" icon located at the top of the page and then click on the "My Purchases" link located underneath your name. When you click on the purchase you want to view, it will display the purchase details including access codes and passkey. Please note that in this page you will also be able to do other functions such as "Management Sharing" which will allow you to share the details of the purchase with another user and view, download and print employee certificates.

    Did this help? No Yes
    accesscodeaccess codepass keypasskeyredeembulkcodekey
    How do I print or download my certificate? Will it be mailed to me?

    You can log into you Food Allergens Classes account from any computer. This allows you to access your account and print your certificate from any computer with internet access and printer. This could be at work, a public library, a friend, family member's house, or career placement center. We do not mail or email certificates.

    To print or download your certificate, you will need to select courses from the menu and then click on the green "Print Certificate" button. You will then need to click on the green "Print Page" button to print it or the "Download" button to save a copy to your computer or email it to your employer.

    Did this help? No Yes
    certificatelicensepermitprinterprintdownloadpdfmailemailcopymailedemailed
    How long does it take to complete the course?

    The course takes about 1 to 2 hours to complete.

    Did this help? No Yes
    timelengthexamtestminutesquestionsnumbermanylongcompletefinishpassingscoregrademultiplechoicehours
    I forgot my username and/or password. Is my email address my username?

    Visit the forgot password page and enter your email address. You will receive an email containing your username and a link to reset your password if needed.

    You create your username during the signup process. Your email address is only used for communication purposes.

    Did this help? No Yes
    forgotpasswordusernameuser nameloginlog insigninsign inemailp/wp / w
    I need the login information for my employee.

    Keeping student/client account information safe is our top priority and therefore there are safety measures we take before your information is released over the phone. When someone calls requesting account information, they must have the students name, email address, and the phone number or physical address to verify account.

    Did this help? No Yes
    employeestudentneedlogininformation
    I purchased the course, and my card was declined, yet it shows that a transaction was made on my bank statement.

    Sometimes declined purchase attempts may show as a pending transaction on your credit card statement awaiting approval. As the purchase attempts have already been declined, they will not receive an approval and your bank will release the funds back to you in a couple of days. If you require the funds sooner, you will need to contact your bank and request they release the funds back to you.

    Did this help? No Yes
    purchasecredit cardcardtransactionbankdebitstatementdecline
    Misspelled name on certificate.

    As a safety measure to prevent fraud once the certificate gets issued, the student no longer has the ability to change the name on the certificate. If there is a mistake on the name on your certificate you will need to submit a support ticket with your request along with an explanation. If your request is approved, our support staff will notify you via support ticket. Once the name has been updated your previous certificate will be voided and you will be required to print the new certificate as the State Regulatory Authority will be notified of the voided certificate. 

    This issue may require assistance from our support staff. Please sign into your account or call us at (903) 893-3717.

    Did this help? No Yes
    misspellednamecertificatelicensepermitwrongspellingincorrectchange
    When will I receive my refund?

    If you already made contact with one of our support staff and they issued you a refund, you will receive your refund in approximately 4-5 business days.

    This issue may require assistance from our support staff. Please sign into your account or call us at (903) 893-3717.

    Did this help? No Yes
    refundmoney
    0 / 3 words required.
    Contact Support

    We couldn't find a solution to your problem. If you want to talk to us directly, please sign into your account or call us at (903) 893-3717.